Please contact Zoom Electric Bikes at email@example.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Fiido Bike below. Please see the information below for Fiido Bike's specific warranty policy for your item.
The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
NOTE: RETURNS ARE PROCESSED ONLY WHEN THE ITEM IS RETURNED BACK TO US, NO EXCEPTIONS, IF THE PACKAGE IS STILL IN TRANSIT WE CAN NOT PROCESS THE RETURN.
To be eligible for a return, your item must be: unused and in the same condition as it was when you received it, and there must be a good reason for the return. In addition, the item must be in the original packaging. You may be charged the original shipping fee and return shipping fee of $100-350 (varies by model and shipping cost) at our sole discretion for any returns or exchanges. If you order a product by mistake you will be charged according to this policy.
In the addition, within 15 days upon arrival, we will offer an exchange or a full refund if the product has major defects and is damaged, the freight does not need to be borne by the customer. If it happens, please send photos/videos of the product damage to firstname.lastname@example.org or email@example.com.
To complete your return, we require a receipt or proof of purchase. Do not return any bikes to our warehouse without approval by contacting us.
E-Bike US Return Address: Jelliff Aveune, Newark NJ 07108
E-Bike EU Return Address: SPEEDING TRADE Poland Warehouse os. Przemyslowe 7/5, 69-100, Slubice, Poland
E-Bike UK Return Address: WELKIN ROAD, LOWER BREDBURY, STOCKPORT, SK6 2BH
E-Scooter & Accessories Return Address: No.146 Room 301, Hengping Highway, Longgang District, Shenzhen, Guangdong Province, China 518000
Note: Please contact us at firstname.lastname@example.org and get our written approval before returning the items. Any product returned without acceptance will not be refunded.
email@example.com OR firstname.lastname@example.org;
Please include following information: