At Zoom Electric Bikes, we pride ourselves on consistently exceeding our customers' expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.

Order Confirmation

Zoom Electric Bikes offers FREE shipping on all purchases (for all orders over $500) anywhere in the continental USA (lower 48 US states).

Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner. 

Shipping Times

Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:

Zoom Electric Bikes orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3 - 5 business days (depending on your location), once the merchandise leaves the warehouse.

**If you would like faster delivery times please contact a customer service representative at info@zoomelectricbikes.com and we will try to accommodate your request.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@zoomelectricbikes.com

Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible.

If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST) and email: info@zoomelectricbikes.com. We appreciate your patience and are doing our best to ship all orders on time.

Yours truly,

The Zoom Electric Bikes Family

Delivery Coverage Area

Zoom Electric Bikes only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's at this time.

Back Orders

Zoom Electric Bikes is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.

Order Shipment Processing

If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order.  We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at info@zoomelectricbikes.com. 

Please Check Your Order

Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Zoom Electric Bikes is not responsible for missing or damaged items reported after 2 business days.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a 5% administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card that you used when placing your order less any fees.

At Zoom Electric Bikes, we work with many top brands in the industry and all of our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View the full Return Policy Below.

Zoom Electric Bikes Shipping and Returns Policy

ZoomElectricBikes.com partners with the best E-Bike brands that come with comprehensive warranty plans to ensure our customers are covered.

Please find the links below to each brand’s warranty policy and read the manufacturer's warranty before purchasing an E-Bike. 

American Electric Warranty Policy

Aostirmotor Warranty Policy

Bikonit Warranty Policy

Delfast Warranty Policy

Dirwin Bike Warranty Policy

DWMEIGI Warranty Policy

Ecotric Warranty Policy

Eunorau Warranty Policy

EWheels Warranty Policy

Fiido Warranty Policy

G-Force Warranty Policy

GreenBike Electric Warranty Policy

Magicycle Warranty

Nakto Warranty Policy

Nantucket Warranty Policy

QualiSports Warranty Policy

QuietKat Warranty Policy

Rambo Warranty Policy

Rattan Warranty Policy

Revi Bikes Warranty Policy

Senada Bikes Warranty Policy

Strider Warranty Policy

Swell Electric Bikes Warranty Policy

X-Treme Warranty Policy

Please contact Zoom Electric Bikes at info@zoomelectricbikes.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer. 

Zoom Electric Bikes makes every effort to ensure that each order we ship is completely satisfactory, however, we understand that occasionally it is necessary to return an item(s). We stand behind all of our products and if something went wrong with your order, we would like to make it right.

Return Policy

Zoom Electric Bikes offers a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below:

• You must notify us of your intent to return within 30 days of the order date.
• The item must be returned within 14 days from the notice of the intent to return.
• All merchandise must be returned in new, unused and sellable condition (that means all packaging, warranty cards, manuals, documentation, instructions, and accessories must be returned as well).
• Our return policy also applies to cancellations made after an item has been physically shipped  and/or refusal at the time of delivery.
• Please note that we do not accept the return of spare parts or accessories.
• Custom item(s) cannot be returned or exchanged.
• Unless the return is due to a Zoom Electric Bikes error (e.g. you received an incorrect item), the customer (that's you) is responsible for the cost of ALL return shipping charges.
• All return and exchange merchandise will require an RMA (Return Merchandise Authorization) number. Only ship the return to the address detailed in the RMA email you receive. (Please see "Request a Return Merchandise Authorization (RMA)" below)
• We will require you to provide us with pictures of the item from all sides before it is packaged for shipping. We will also require pictures of the item after it has been packaged for return shipment in the original packaging.
• All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product. 
• Do not return to any address listed on the package.  It is a good idea to get insurance for shipping returns as we cannot guarantee delivery to us
• Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection - Zoom Electric Bikes is not responsible for return shipments that are lost, pilfered, or damaged
• Shipping costs are not refundable and the customer is responsible for the cost of the return shipping
• Custom item(s) cannot be returned or exchanged
• Zoom Electric Bikes does not accept customer remorse returns
• Merchandise must be returned within 30 days of the delivery date.
• For all returns and cancellations that "shipped free," a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
• Please do not write on the packaging box or use duct tape or any colored tape anywhere. Use only clear packaging tape.
• Zoom Electric Bikes reserves the right to refuse a refund on a returned item if:
• The item that has been returned does not match the original item shipped to the customer.
• The returned item is missing parts or the original product’s packaging.
• The item was damaged during the return shipment due to improper or insufficient packaging.
• The item being returned has been obviously used.
• The item has been assembled in a way that would impede proper packaging for return shipping.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty.
• Products that have had their original manufacturer packaging opened. Products that have been out of their original manufacturers' packaging.
• Accessories and Spare Parts.
• If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

It is the customer's responsibility to return the merchandise in new resalable condition.

Refunds are only issued after returned items have been received and inspected.

Exchange Policy

You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.

Request a Return Merchandise Authorization Number (RMA)

All merchandise returns require a Zoom Electric Bikes RMA (Return Merchandise Authorization) number. To request an RMA number, please follow this procedure. Any returns received without an authorization number will be refused.

All return request must be submitted in writing and sent to returns@zoomelectricbikes.com

Contact Us

Phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST)

Email: info@zoomelectricbikes.com

We'll need the following:

• Your Zoom Electric Bikes Order Number (located in your confirmation emails)
• A description of the item(s) you wish to return
• Reason for the return
• Photos (from all angles) of the item you wish to return

As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.

Items Damaged During Shipment

• When your order arrives, please be sure to inspect all boxes right away.
• If the packaging appears damaged on the outside, please refuse to accept delivery from the carrier or make sure to note the damage on the proof of delivery slip.
• If you do accept a damaged shipment, make sure to notify us immediately, as claims for damaged goods must be presented to the carrier within 24 hours of receipt.
• Zoom Electric Bikes cannot be held responsible for visible shipment damage not reported to us within 24 hours of receipt. 
• We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order. 
• If the packaging looked undamaged but there is in fact "hidden damage" to the items inside of the packaging, contact Zoom Electric Bikes within 2 days of receipt.
• We cannot accept claims after 2 business days, as we are unable to pass on the claims to the carrier responsible at that point.

Restocking Fees 

• There is a 20% restocking fee for all returns and exchanges unless the return is due to a Zoom Electric Bikes error (e.g. we sent you the wrong product).
• We are unable to waive this fee (although we would like to) due to the manufacturer charging us the restocking and return fees.
• You are responsible for the shipping costs to return the item.
• No returns or exchanges will be issued after thirty days from the date of purchase. 

Non-Refundable Items

• Any items that are defective, or physically damaged by the end-users. We reserve the right to check the condition of the returned items before issuing a refund or credit
• Items that do not include all the original manufacturing packaging (packaging materials, documentation, instructions, and accessories)
• Customized orders are non-refundable or exchangeable
• If an item is defective, we will replace the item
• Any items returned after 30 days

How to Return Your Item(s) to Zoom Electric Bikes

Please note that all returns must be complete, in original and resalable condition, with all original boxes, product manuals, warranty cards, and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.

• If your return is approved you will receive an email from us with return instructions. 
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Include a copy of the original Packing Slip (with the reason for return)
• Write your RMA (Return Merchandise Authorization) number on the outside of the box
• Send the package to the address provided in the RMA authorization instructions
• Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Refund Process

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.

When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases, you will receive a refund much more rapidly (1-2 weeks).  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Cancellations

• You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
• All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
• If your order has been shipped, the standard return procedure above applies.
• Refunds will only be issued to the original credit card that you use when placing your order.

Disclaimer:

Zoom Electric Bikes and its Suppliers are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please remember to always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

* Zoom Electric Bikes reserves the right to modify this policy without notice. 

We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering. We partner with our suppliers to ensure they set the minimum advertised pricing guidelines that we and all our competitors follow. 

Based on the minimum advertised price set by our manufacturers, all websites selling the same electric bike should sell it at the same price. If you find another online store that offers a lower price than us at the time of purchase, let us know within 30 days of your purchase and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you however do qualify for a refund, you will be refunded the difference in price to your credit card.

Please contact us to check if we can price match an electric bike before you place your order. 

To request a price match guarantee, you must email us the link to the competitors website before you purchase the item.

To request a partial refund, email us a link to the product you found on our competitor's website within 30 days from the date of your purchase and we will process your refund accordingly.

100% Price Guarantee Limitations

• Promotions such as rebates and buy one, get one free offers are not eligible
• Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), free gifts or accessories bundled with the purchase of a bike or product, a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
• The item must be in stock on the competitors website
• The store you found is not adhering to the manufacturer's (Minimum Advertised Price) MAP policy
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc..)
• The competitor must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

The following brands are excluded from the Price Match Guarantee:

• Aostirmotor
• Ecotric
• EWheels
• Emojo
• Magicycle
• Mukkpet
• Nakto
• Rambo
• Rattan
• Yamee

Easy and affordable financing is available through our partner, Affirm. Get a real-time decision.

As low as 0% APR financing*.

Affordable Monthly Plans

Buy now and pay for your purchase over time. You’re in control, pick a payment plan that fits your budget. Offers start at 0% APR or 10-36% APR with competitive interest rates*

No Prepayment Penalties

Pay for your purchase with monthly payments and prepay at any time without penalty.

Quick and Easy Application

Get a decision in seconds with no obligation to buy. The application is secure and processed in real-time. Checking your rate won't affect your credit score.   

Flexible Repayment

Simply pay your monthly bill using a debit card or bank transfer.

*When you finance with Affirm you see the approved loan amount, interest rate, total interest you will pay, and the number of months that you have to pay off your loan all before signing up. Zoom Electric Bikes has no control over the financing decision and this is solely the lender’s decision based on your creditworthiness.

*"Rates from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license."

HOW IT WORKS

STEP 1 - Add to Cart

1) Once you've selected the products you would like to order, simply add them to your shopping cart. 

2) You will be taken to the cart page. While on the cart page, make sure you have all the products you wish to purchase, then click "Secure Checkout."

3) Fill out your contact information and shipping address, press the "Continue to shipping method."

4) While on the checkout page, select "Affirm Pay over time" as your payment option. See image below for example.

5) After clicking “Complete order”, you will be redirected to Affirm to complete your purchase securely.

STEP 2 - Quick Application with Affirm

Provide some basic information and Affirm will provide a real-time loan decision. Select your preferred payment terms and confirm your loan.

STEP 3 - Checkout and Shipping

Confirm your order details and you are all set; your order has been placed! After checkout is complete we will process and ship your products right to your door.

STEP 4 - Pay over Time

With Affirm you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you - 3, 6, or 12 month financing with rates as low as 0% APR or 10-36% APR.

WHAT IF I DO NOT SEE AFFIRM AS A PAYMENT OPTION?

If you do not see Affirm as a Payment provider, you are most likely logged into Shop Pay on your browser. Simply follow the steps below to access Affirm Payments.

STEP 1 - Check Out As Guest

From your Shopping Cart page, click on Checkout as shown below.

Then on the Shop Pay window, scroll to the bottom and click Checkout as Guest as shown below.

STEP 2 - Confirm Shipment Address

Enter your shipment address and email address, then click on Continue To Shipping as shown below.

STEP 3 - Continue To Payment

Click on the Continue To Payment button as shown below.

STEP 4 - Select Affirm Financing 

You should now see Affirm listed as a Payment Provider. Simply select Affirm as shown below and click on Complete Order.

If you still cannot access Affirm as a Payment Provider when checking out, please Contact Us at 1 (888) 333-9469 or Chat With Us  and we are happy to help you!