Thanks for your review Tanner, we appreciate you taking the time to write it as it helps us improve our services. Please note that we provide all our customers with the tracking information as soon as the bike ships, so they are aware on exactly when the bike will be delivered.
In this case, you were not home to receive the delivery and you requested FedEx to hold the shipment. The bike was not picked up from the FedEx location and was subsequently retuned to the warehouse. We have no control over if the customer is home to receive the shipment or not. But we do have control over actively monitoring the shipment status and having the bike re-shipped to you as have requested, as well as keeping you actively informed throughout the whole process via email as we have been doing.
If there is anything else we can do to make this process better for you, please let us know and we are happy to help!
Thanks again, Zoom Electric Bikes Team