Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by American Electric below. Please see the information below for American Electric's specific warranty policy for your item.
RETURN & EXCHANGE POLICYORIGINAL RECEIPT
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.RETURN & EXCHANGE PERIOD
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
15% Re-stocking fee will apply to all new returned items.
Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.NONRETURNABLE ITEMS
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Non-defective special orders
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
TO RETURN YOUR ONLINE PURCHASE BY MAIL
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- US Laser Visa
- US Permanent Resident Card
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.REFUND METHODS
Refunds will be credited to the original credit card or PayPal account. Returns tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.STILL HAVE QUESTIONS?
e-mail us: email@example.com
or call us: 305-767-3289