Shipping Policy

At Zoom Electric Bikes, we pride ourselves on consistently exceeding our customers' expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.

Order Confirmation

Zoom Electric Bikes offers FREE shipping on all purchases (for all orders over $500) anywhere in the continental USA (lower 48 US states).

Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner. 

Shipping Times

Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:

Zoom Electric Bikes orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3 - 5 business days (depending on your location), once the merchandise leaves the warehouse.

**If you would like faster delivery times please contact a customer service representative at info@zoomelectricbikes.com and we will try to accommodate your request.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@zoomelectricbikes.com

Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible.

If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST) and email: info@zoomelectricbikes.com. We appreciate your patience and are doing our best to ship all orders on time.

Yours truly,

The Zoom Electric Bikes Family

Delivery Coverage Area

Zoom Electric Bikes only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's at this time.

Back Orders

Zoom Electric Bikes is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.

Order Shipment Processing

If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order.  We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at info@zoomelectricbikes.com

Please Check Your Order

Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Zoom Electric Bikes is not responsible for missing or damaged items reported after 2 business days.

Cancellations & Refunds

All orders cancelled after 24 hours are subject to a 15% administration fee whether or not your order has shipped, the fee covers administrative and personnel fees. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order less any fees.

At Zoom Electric Bikes, we work with many top brands in the industry and all of our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View the full Return Policy Below.

* Zoom Electric Bikes reserves the right to modify this policy without notice.

Zoom Electric Bikes Returns & Cancellation Policy