Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Aostirmotor below. Please see the information below for Aostirmotor's specific warranty policy for your item.
Please see the Aostirmotor's Ebikes Warranty Located For Download Here:
If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff (email@example.com) within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The e-bike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).
We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.
Purchased Products that have not yet shipped shall be subject to a 10% processing fee.
If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.
All the accessories
Used products (except for extreme breakage/malfunction)
We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.
Monday – Friday: 9AM – 5PM (PST)
1567 S Campus Av, Ontario, CA 91761
After-sale warehouse address
2710 Yates Ave, Commerce, CA 90040