Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Bakcou below. Please see the information below for Bakcou's specific warranty policy for your item.
BAKCOU LIMITED MANUFACTURER’S WARRANTY
All Bakcou eBikes come with a one-year, 365-day manufacturer’s warranty.* The manufacturer’s warranty begins on the day your Bakcou eBike is received. One year manufacturer’s warranty is valued at $529. Extended warranty packages are available and offered through a third-party vendor. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranty's start on the day the manufacturer's warranty period ends.
*Mini Badger Electric Scooters come with a 30-day manufacturer's warranty only.
Manufacturer’s warranty protects against all manufacturing defects in material or workmanship, in accordance with the following terms:
1-Year Limited Manufacturer Warranty
The 1-Year manufacturer warranty is limited to the replacement of the following components: the lithium-ion battery (the “Battery”), frame, motor, controller, wiring harness, and LCD display.
30 Day Manufacturer Warranty
The manufacturer’s warranty covers the following components for the first 30 days after receiving the bike: suspension, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, and kickstand.
During the first 30 days, Bakcou will cover parts, shipping, and labor for any of the above components. After 30 days, the customer will be responsible for shipping.
Mini Badger 30-Day Manufacturer Warranty
The Mini Badger 30-Day Manufacturer Warranty will cover the frame, motor, controller, brakes, handlebar, stem, rims, wheel hubs, throttle, kickstand, and lights.
Bakcou will cover parts, shipping, and labor for any of the above components only during the warranty period.
Manufacturer’s Warranty Does Not Cover
Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.
To start your claim:
2840 Wadman Dr.
Ogden, UT 84401
Shipping Damage Claims
Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than 3 business days after delivery. Please note any damage to your products on the Bill of Lading before accepting delivery and signing off on the shipment. Take photos of any damage found and date the images when possible. Report freight damage claims within 3 business days of delivery to Bakcou, LLC at (844) 227-1096, or on Bakcou.com.