Coastal Cruiser Warranty Policy

Please contact Zoom Electric Bikes at returns@zoomelectricbikes.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer. 

Zoom Electric Bikes honors the full manufacturer warranty provided by Coastal Cruiser below. Please see the information below for Coastal Cruiser's specific warranty policy for your item.

Coastal Cruiser Bikes Warranty

Shipping-Returns-Warranty

Warranty And Return Policy

ORDER CONFIRMATION:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If for some reason your item happens to be out of stock or on backorder, we will reach out to you via e-mail to either refund the order or ship a similar product upon request.

RETURNS:

You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping).  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruisers we will likely cover the cost of the return shipping.

Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.    

Before a return is sent, the customer must have written approval of said return from Coastal Cruisers. If a customer sends a return without the written consent of Coastal Cruisers, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

Approved returns have their choice of store credit, exchange, or refund, subject to written approval. 

Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that. 

Items that have been physically damaged,or show signs of use and ware may be subject to a 25% restocking fee. 

Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 

Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

Refused Items: If it's the fault of Coastal Cruisers, you will be fully credited and or items will be reshipped at our expense.

NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.

CANCELLATIONS:                                   

To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 24 hours starting from the time of the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well. 

Coastal Cruisers PURCHASE AGREEMENT

By purchasing a Coastal Cruisers you are agreeing to the following terms and Conditions. 

STANDARD LIMITED WARRANTY

Coastal Cruisers warrants every new Coastal Cruisers electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from Coastal Cruisers or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized dealer and photo/video evidence of the defect are required to receive the warranty support.

What is covered by this warranty?

Coastal Cruisers Bikes warrants every new product against defects in material and/or workmanship as follows:

Limited ONE (1) Year Components Warranty

Bicycle frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware. 

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear. 

Limited ONE (1Year Lithium-Ion Battery

Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a ONE YEAR period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear. 

Limited 30 Days Full Replacement Warranty

If an Coastal Cruisers product is not working properly because of a major manufacturer defect within the first 30 days of original purchase, Coastal Cruisers Bike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. Coastal Cruisers will first issue replacement parts for a reasonable number of tries (as determined by Coastal Cruisers). If the product does not function properly after the parts replacement attempts, Coastal Cruisers will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.

Coastal Cruisers reserves the right to charge 25% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by Coastal Cruisers, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full.

Limited 7 DAYS Shipping Damages Coverage

Coastal Cruisers will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer or Coastal Cruisers within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete.

What is NOT covered by this warranty?

  • Any product without presented proof of purchase from an authorized dealer AND photo/video evidence of the defect;
  • Any product purchased from an unauthorized dealer;
  • Any product with an expired warranty period;
  • Any product transferred to a subsequent purchaser or owner;
  • Normal wear and tear (scrapes, scratches, etc.);
  • Consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);
  • Assembly or tune-up fees;
  • Costs associated with inspection, labor, packaging material, shipping of warranted products;
  • Damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;
  • Damage or defects resulting from an attempted repair unless performed by an authorized Coastal CruisersDealer with Coastal Cruisers’s knowledge and approval;
  • Damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).
  • Services performed by an unauthorized dealer or without prior written consent of approval for warranty repairs by Coastal Cruisers. 

How to obtain warranty support?

Step 1

FILL OUT FROM BELOW. Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized Coastal Cruisers Bike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.

Step 3

If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact Coastal Cruisers to begin warranty process. Coastal Cruisers shall repair or replace parts that are found by Coastal Cruisers to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Coastal Cruisers reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of Coastal Cruisers and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on the Coastal Cruisers Website are considered current and controlling when a warranty claim is made. In no event shall Coastal Cruisers Bikes be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Coastal Cruisers reserves the right to refuse any warranty claim.

If the warranty work cannot be reasonably performed by an authorized dealer than Coastal Cruisers may approve and cover the costs for a 3rd party bike repair shop to do the warranty labor. Any labor done by a 3rd party location must be approved in writing in advance by Coastal Cruisers. Any warranty work performed without prior written consent will not be covered by the terms of the warranty and any labor costs associated with this will not be paid by Coastal Cruisers. 

 Indemnification: Purchaser hereby releases, Indemnifies and holds harmless Coastal Cruisers and its parent companies, successors, assignees and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that , at its own expense and at the request of Coastal Cruisers, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against Coastal Cruisers based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney's fees), and judgements that Coastal Cruisers may sustain be reason of any such claim, suit, action or proceeding. Coastal Cruisers shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.

Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties hereof. NO RETURNS, REFUNDS, OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.