GreenBike Electric Warranty Policy

Please contact Zoom Electric Bikes at returns@zoomelectricbikes.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer. 

Zoom Electric Bikes honors the full manufacturer warranty provided by GreenBike Electric below. Please see the information below for GreenBike Electric's specific warranty policy for your item.

GreenBike Electric Warranty

Green Bike – Electric Motion LLC warrants that all new  Green Bike – Electric Motion LLC  electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.

Take Note:

REPORT ALL CASES OF ACCIDENTS OR DAMAGE!
WE REQUEST THAT YOU REPORT TO US ANY CASE OF DAMAGE, ACCIDENT OR THEFT.

Green Bike – Electric Motion Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

There will be a 15% restocking fee deducted from your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Cosmetic damages will be evaluated for only replacement part or credit for that part.

To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 - 10 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order has shipped, you (the buyer) will also be subject to a  $100 cancellation fee and responsible for actual shipping charges plus the initial cost to ship the item.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for the delivery and retain a copy of it for your records. If your item(s) arrive damaged or with any issues, please contact us within 12 hrs via email with pictures and/or video documentation of any damage or problems.

Our warranty includes 18 months on motor & battery, 12 months for controller and charger. Shipping costs are not included with warranty parts. This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Green Bike USA bicycles purchased through an authorized dealer or distributor.

Please do not call. All customer support requests must be submitted by email to support@greenbikeusa.com. We do not handle warranty or tech support requests by phone. We will not respond if you call.

TO ACTIVATE YOUR NEW GREENBIKE ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.