Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Nakto below. Please see the information below for Nakto's specific warranty policy for your item.
All NAKTO E-bike sold by the NAKTO Offical Site www.e-bikes.com is covered under our one year warranty policy. It is only for the original owner against all manufacturing defects. NAKTO E-bike products are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1 year period from the date of original purchase. If you buy from other online dealers , Amazon stores, Ebay stores, Walmart stores, please contact the store owner directly to get the 1 year warranty service ! We not cover their orders warranty directly!
One Year Warranty
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at (714)603-7547 or email us at email@example.com for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:firstname.lastname@example.org as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.