Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Nantucket below. Please see the information below for Nantucket's specific warranty policy for your item.
To be eligible for a return or an exchange, your item must be unused and in the same condition in which you received it. Any item not in its original condition, damaged, or missing parts is not eligible. To complete your return, we require a receipt or proof of purchase. This can be in the form of your order number, which can be found on your invoice. Please fill out the Return Merchandise Authorization (RMA) Form here to initiate this process. Our return policy is valid for all baskets (excluding Final Sale items) 30 days from the date of purchase. Any item that is returned more than 30 days after delivery is not eligible.