At Zoom Electric Bikes, we pride ourselves on consistently exceeding our customers' expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.
Zoom Electric Bikes offers FREE shipping on all purchases (for all orders over $500) anywhere in the continental USA (lower 48 US states).
Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner.
Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:
Zoom Electric Bikes orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3 - 5 business days (depending on your location), once the merchandise leaves the warehouse.
**If you would like faster delivery times please contact a customer service representative at firstname.lastname@example.org and we will try to accommodate your request.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible.
If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST) and email: firstname.lastname@example.org. We appreciate your patience and are doing our best to ship all orders on time.
The Zoom Electric Bikes Family
Zoom Electric Bikes only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's at this time.
Zoom Electric Bikes is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.
If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order. We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at email@example.com.
Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Zoom Electric Bikes is not responsible for missing or damaged items reported after 2 business days.
All orders cancelled after 48 hours are subject to a 5% administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order less any fees.
At Zoom Electric Bikes, we work with many top brands in the industry and all of our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View the full Return Policy Below.
ZoomElectricBikes.com partners with the best E-Bike brands that come with comprehensive warranty plans to ensure our customers are covered.
Please find the links below to each brand’s warranty policy and read the manufacturer's warranty before purchasing an E-Bike.
Please contact Zoom Electric Bikes at firstname.lastname@example.org if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes makes every effort to ensure that each order we ship is completely satisfactory, however, we understand that occasionally it is necessary to return an item(s). We stand behind all of our products and if something went wrong with your order, we would like to make it right.
Zoom Electric Bikes offers a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below:
It is the customer's responsibility to return the merchandise in new resalable condition.
Refunds are only issued after returned items have been received and inspected.
You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.
Request a Return Merchandise Authorization Number (RMA)
All merchandise returns require a Zoom Electric Bikes RMA (Return Merchandise Authorization) number. To request an RMA number, please follow this procedure. Any returns received without an authorization number will be refused.
All return request must be submitted in writing and sent to email@example.com
Phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST)
We'll need the following:
As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.
Please note that all returns must be complete, in original and resalable condition, with all original boxes, product manuals, warranty cards, and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.
Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.
When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund much more rapidly (1-2 weeks). This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
* Zoom Electric Bikes reserves the right to modify this policy without notice.
We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering. We partner with our suppliers to ensure they set the minimum advertised pricing guidelines that we and all our competitors follow.
Based on the minimum advertised price set by our manufacturers, all websites selling the same electric bike should sell it at the same price. If you find another online store that offers a lower price than us at the time of purchase, let us know within 30 days of your purchase and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you however do qualify for a refund, you will be refunded the difference in price to your credit card.
Please contact us to check if we can price match an electric bike before you place your order.
To request a price match guarantee, you must email us the link to the competitors website before you purchase the item.
To request a partial refund, email us a link to the product you found on our competitor's website within 30 days from the date of your purchase and we will process your refund accordingly.
Easy and affordable financing is available through our partner, Affirm. Get a real-time decision.
As low as 0% APR financing*.
Buy now and pay for your purchase over 3, 6, or 12 months. You’re in control, pick a payment plan that fits your budget. Offers start at 0% APR with competitive interest rates*
Pay for your purchase with monthly payments and prepay at any time without penalty.
Get a decision in seconds with no obligation to buy. The application is secure and processed in real-time. Checking your rate won't affect your credit score.
Simply pay your monthly bill using a debit card, bank transfer at www.affirm.pay.
*When you finance with Affirm you see the approved loan amount, interest rate, total interest you will pay, and the number of months that you have to pay off your loan all before signing up. Zoom Electric Bikes has no control over the financing decision. This is solely the lender’s decision based on your creditworthiness.
1) Once you've selected the products you would like to order, simply add them to your shopping cart.
2) You will be taken to the cart page. While on the cart page, make sure you have all the products you wish to purchase, then click "Secure Checkout."
3) Fill out your contact information and shipping address, press the "Continue to shipping method."
4) While on the checkout page, select "Affirm Pay over time" as your payment option. See image below for example.
5) After clicking “Complete order”, you will be redirected to Affirm to complete your purchase securely.
Provide some basic information and Affirm will provide a real-time loan decision. Select your preferred payment terms and confirm your loan.
Confirm your order details and you are all set; your order has been placed! After checkout is complete we will process and ship your products right to your door.
With Affirm you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you - 3, 6, or 12 month financing with rates as low as 0% APR.