I want to thank Zoom for a great bike , very easy to assemble. I find myself waiting for the next opportunity to venture out on my e bike. I’m a middle aged man so I can appreciate the ride this bike offers. A+
Extremely satisfied with purchase of The Revi Predator.. I have put it to a moderate test as a novice rider. To streets and trails it’s smooth and seems well built to a grade heavy duty in my opinion. Shipped from Zoom warehouse in California to central indiana In within 10 days.. Package well. And Assemble within 30 minutes.. Tools required were included, Before first ride.. Insure handle bars are correctly tighten. fork nut was Lose as I made my first voyage. simply tighten. I recommend the product and Store and can validate satisfaction.
This bike is solid and very convenient in all aspect. The price, the power, and the comfort is unbelievable. I ride a lot for fun and I also ride to work sometimes and it is always comfortable. After logging so many miles on it looks like new!
I've had this bike about 4 months now, and it's made my life so much easier, especially now that I can use it for trips that I used to take public transportation; was never a fan of waiting for the bus. Also, fyi a speedometer sign clocked at 22 mph. One drawback is that the front brakes were not "plug and play;" they dragged; I didn't have the skills to adjust, them so took them off; had to have the bike mechanic reattach them. One more drawback that surprised me: I live in Chicago, a big city, but I was lucky because THE LOCAL BIKE REPAIR HAS THE ONLY MECHANIC IN THE CITY WHO WORKS ON ELECTRIC BIKES. Another mechanic said he and his colleagues are wary of them because the components are not standard; they vary depending who the manufacturer is.
If you're looking for Compact-sized ebike yet a powerful one, Velowave Pony Step Thru 750W 48V Fat Tire Commuter Electric Bike is the one for you. This electric bike can easily roam in the streets, parks, and even on beaches and mountain trails. It's not just for city use - with a 750w high-speed motor and 48v 15ah lithium battery, this bike can go up to 40 miles per charge. Riding across bumps and mountain trails becomes less rough thanks to the front suspension system. Simply put, Velowave Pony is perfect for every rider!
Velowave Pony has 20"x4.0" fat tires that adapt to various ground conditions such as Sand, Snow, and various terrains. Equipped with a 7-Speed Drivetrain for more speed and smooth shifting for your everyday City Commute. Full blast Headlight can be very handy at night.
As the name Pony, small in size but fast in speed. Step-through frame, and swept-back handlebars, with a smaller body size, allow you to better control the ebike while riding and make your ride safer.
A powerful 750w motor, LG battery, suspension fork, and fat tires allow the Pony to ride on any terrain.
If you enjoy the security of being in complete control of your e-bike, the Pony is a perfect choice！
Velowave Pony Step Thru 750W 48V Fat Tire Commuter Electric Bike Features:
750W Bafang Geared Hub Motor: 750W high-speed BAFANG geared motor, strong and powerful, providing strong electric power, and making it stable to reach speed peaks. You can cruise in the wild with little to no effort.
Removable 48V 15AH LG Battery:Comes with a 48V/15AH lithium battery with LG cells, covering a range of 25-40+ miles per full charge. 40+ Miles by pedal and 25+ Miles by the throttle. Calculation based on rider's weight of 165lbs. Range varies according to road condition, weather, rider's weight, etc.). Removable and water-resist battery, safe and convenient to bring home or office to recharge. Support fast charge, charge to about 80% in 4 hours, and fully charge in 8 hours.
Front Hydraulic Suspension Fork: When riding on bumpy roads, the vibration of the frame is reduced. It makes the ride more stable, more comfortable, and easier to control. It avoids excessive vibration which may cause the hands to off the handlebars to improve safety.
All Terrain Kenda Fat Tire: Kenda 20"*4.0" Fat Tire, is anti-skidding, wear-resistant, and adaptable to snow, sand, and various terrains. The fat tire enables smooth riding on rugged terrains means you can get more cycling experiences.
Shimano 7-Speed Drivetrain: With Shimano 7-Speed drivetrain shifts smoothly, and helps you adjust the riding speed for different road sections and conditions. Enhance your riding experience. The more approachable handlebar is comfortable all the way.
High-Luminance Headlight:The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.
Multifunctional Color Display:The Front & rear hydraulic disc brakes system is very smooth and can play a good braking effect under any conditions. More suitable for people with less strength or beginners who can easily stop the e-bike with a light touch of the brake lever. Provides power assist level, battery indicator, riding speed, and mileage data to help to better control your riding stats and to achieve better exercise results. Thumb throttle control is also generally considered a safer option, especially for inexperienced riders.
Comfortable Wide Saddle:We focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.
6061 Aluminum durable Structural:This fat tire electric bike features with aluminum body, firm. No matter the weather and road conditions, this e-bike will accompany you further. Simple and technological sense of the exterior design. Also, fenders are equipped originally. You will love it.
Only had it a few days. So far I really like it. It is the Velowave Pony. I am 5'2" and it fits me great. It has a lot of power so far. Look forward to taking it down to FL and riding on the state park trails.
At Zoom Electric Bikes, we pride ourselves on consistently exceeding our customers' expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.
Zoom Electric Bikes offers FREE shipping on all purchases (for all orders over $500) anywhere in the continental USA (lower 48 US states).
Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner.
Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:
Zoom Electric Bikes orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3 - 5 business days (depending on your location), once the merchandise leaves the warehouse.
**If you would like faster delivery times please contact a customer service representative at email@example.com and we will try to accommodate your request.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible.
If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1 (888) 333-9469 (Monday - Friday, 9:00am to 6:00pm MST) and email: email@example.com. We appreciate your patience and are doing our best to ship all orders on time.
The Zoom Electric Bikes Family
Delivery Coverage Area
Zoom Electric Bikes only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's at this time.
Zoom Electric Bikes is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.
Order Shipment Processing
If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order. We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at firstname.lastname@example.org.
Please Check Your Order
Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Zoom Electric Bikes is not responsible for missing or damaged items reported after 2 business days.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a 5% administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order less any fees.
At Zoom Electric Bikes, we work with many top brands in the industry and all of our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View the full Return Policy Below.
Please contact Zoom Electric Bikes at email@example.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes makes every effort to ensure that each order we ship is completely satisfactory, however, we understand that occasionally it is necessary to return an item(s). We stand behind all of our products and if something went wrong with your order, we would like to make it right.
Zoom Electric Bikes offers a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below:
You must notify us of your intent to return within 30 days of the order date.
The item must be returned within 14 days from the notice of the intent to return.
All merchandise must be returned in new, unused and sellable condition (that means all packaging, warranty cards, manuals, documentation, instructions, and accessories must be returned as well).
Our return policy also applies to cancellations made after an item has been physically shipped and/or refusal at the time of delivery.
Please note that we do not accept the return of spare parts or accessories.
Custom item(s) cannot be returned or exchanged.
Unless the return is due to a Zoom Electric Bikes error (e.g. you received an incorrect item), the customer (that's you) is responsible for the cost of ALL return shipping charges.
All return and exchange merchandise will require an RMA (Return Merchandise Authorization) number. Only ship the return to the address detailed in the RMA email you receive. (Please see "Request a Return Merchandise Authorization (RMA)" below)
We will require you to provide us with pictures of the item from all sides before it is packaged for shipping. We will also require pictures of the item after it has been packaged for return shipment in the original packaging.
All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
Do not return to any address listed on the package. It is a good idea to get insurance for shipping returns as we cannot guarantee delivery to us
Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection - Zoom Electric Bikes is not responsible for return shipments that are lost, pilfered, or damaged
Shipping costs are not refundable and the customer is responsible for the cost of the return shipping
Custom item(s) cannot be returned or exchanged
Zoom Electric Bikes does not accept customer remorse returns
Merchandise must be returned within 30 days of the delivery date.
For all returns and cancellations that "shipped free," a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
Please do not write on the packaging box or use duct tape or any colored tape anywhere. Use only clear packaging tape.
Zoom Electric Bikes reserves the right to refuse a refund on a returned item if:
The item that has been returned does not match the original item shipped to the customer.
The returned item is missing parts or the original product’s packaging.
The item was damaged during the return shipment due to improper or insufficient packaging.
The item being returned has been obviously used.
The item has been assembled in a way that would impede proper packaging for return shipping.
The Following Cannot Be Returned
Products which are eligible for parts under manufacturer warranty.
Products that have had their original manufacturer packaging opened. Products that have been out of their original manufacturers' packaging.
Accessories and Spare Parts.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
It is the customer's responsibility to return the merchandise in new resalable condition.
Refunds are only issued after returned items have been received and inspected.
You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.
Request a Return Merchandise Authorization Number (RMA)
All merchandise returns require a Zoom Electric Bikes RMA (Return Merchandise Authorization) number. To request an RMA number, please follow this procedure. Any returns received without an authorization number will be refused.
All return request must be submitted in writing and sent firstname.lastname@example.org
Your Zoom Electric Bikes Order Number (located in your confirmation emails)
A description of the item(s) you wish to return
Reason for the return
Photos (from all angles) of the item you wish to return
As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.
Items Damaged During Shipment
When your order arrives, please be sure to inspect all boxes right away.
If the packaging appears damaged on the outside, please refuse to accept delivery from the carrier or make sure to note the damage on the proof of delivery slip.
If you do accept a damaged shipment, make sure to notify us immediately, as claims for damaged goods must be presented to the carrier within 24 hours of receipt.
Zoom Electric Bikes cannot be held responsible for visible shipment damage not reported to us within 24 hours of receipt.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
If the packaging looked undamaged but there is in fact "hidden damage" to the items inside of the packaging, contact Zoom Electric Bikes within 2 days of receipt.
We cannot accept claims after 2 business days, as we are unable to pass on the claims to the carrier responsible at that point.
There is a 20% restocking fee for all returns and exchanges unless the return is due to a Zoom Electric Bikes error (e.g. we sent you the wrong product).
We are unable to waive this fee (although we would like to) due to the manufacturer charging us the restocking and return fees.
You are responsible for the shipping costs to return the item.
No returns or exchanges will be issued after thirty days from the date of purchase.
Any items that are defective, or physically damaged by the end-users. We reserve the right to check the condition of the returned items before issuing a refund or credit
Items that do not include all the original manufacturing packaging (packaging materials, documentation, instructions, and accessories)
Customized orders are non-refundable or exchangeable
If an item is defective, we will replace the item
Any items returned after 30 days
How to Return Your Item(s) to Zoom Electric Bikes
Please note that all returns must be complete, in original and resalable condition, with all original boxes, product manuals, warranty cards, and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.
If your return is approved you will receive an email from us with return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Include a copy of the original Packing Slip (with the reason for return)
Write your RMA (Return Merchandise Authorization) number on the outside of the box
Send the package to the address provided in the RMA authorization instructions
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.
Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a "credit" to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.
When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund much more rapidly (1-2 weeks). This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, the standard return procedure above applies.
Refunds will only be issued to the original credit card that you use when placing your order.
* Zoom Electric Bikes reserves the right to modify this policy without notice.
We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering. We partner with our suppliers to ensure they set the minimum advertised pricing guidelines that we and all our competitors follow.
Based on the minimum advertised price set by our manufacturers, all websites selling the same electric bike should sell it at the same price. If you find another online store that offers a lower price than us at the time of purchase, let us know within 30 days of your purchase and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you however do qualify for a refund, you will be refunded the difference in price to your credit card.
Please contact us to check if we can price match an electric bike before you place your order.
To request a price match guarantee, you must email us the link to the competitors website before you purchase the item.
To request a partial refund, email us a link to the product you found on our competitor's website within 30 days from the date of your purchase and we will process your refund accordingly.
100% Price Guarantee Limitations
Promotions such as rebates and buy one, get one free offers are not eligible
Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), free gifts or accessories bundled with the purchase of a bike or product, a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
The item must be in stock on the competitors website
The store you found is not adhering to the manufacturer's (Minimum Advertised Price) MAP policy
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc..)
The competitor must be an Authorized Retailer for the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The following brands are excluded from the Price Match Guarantee:
Easy and affordable financing is available through our partner, Affirm. Get a real-time decision.
As low as 0% APR financing*.
Affordable Monthly Plans
Buy now and pay for your purchase over 3, 6, or 12 months. You’re in control, pick a payment plan that fits your budget. Offers start at 0% APR with competitive interest rates*
No Prepayment Penalties
Pay for your purchase with monthly payments and prepay at any time without penalty.
Quick and Easy Application
Get a decision in seconds with no obligation to buy. The application is secure and processed in real-time. Checking your rate won't affect your credit score.
Simply pay your monthly bill using a debit card, bank transfer at www.affirm.pay.
*When you finance with Affirm you see the approved loan amount, interest rate, total interest you will pay, and the number of months that you have to pay off your loan all before signing up. Zoom Electric Bikes has no control over the financing decision and this is solely the lender’s decision based on your creditworthiness.
*Rates are between 0–30% APR. A down payment may be required. Subject to eligibility check and approval. Payment options depend on your purchase amount. Estimated payment amount excludes taxes and shipping fees. Actual terms may vary. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Visit affirm.com/help for more info.
HOW IT WORKS
STEP 1 - Add to Cart
1) Once you've selected the products you would like to order, simply add them to your shopping cart.
2) You will be taken to the cart page. While on the cart page, make sure you have all the products you wish to purchase, then click "Secure Checkout."
3) Fill out your contact information and shipping address, press the "Continue to shipping method."
4) While on the checkout page, select "Affirm Pay over time" as your payment option. See image below for example.
5) After clicking “Complete order”, you will be redirected to Affirm to complete your purchase securely.
STEP 2 - Quick Application with Affirm
Provide some basic information and Affirm will provide a real-time loan decision. Select your preferred payment terms and confirm your loan.
STEP 3 - Checkout and Shipping
Confirm your order details and you are all set; your order has been placed! After checkout is complete we will process and ship your products right to your door.
STEP 4 - Pay over Time
With Affirm you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you - 3, 6, or 12 month financing with rates as low as 0% APR.
WHAT IF I DO NOT SEE AFFIRM AS A PAYMENT OPTION?
If you do not see Affirm as a Payment provider, you are most likely logged into Shop Pay on your browser. Simply follow the steps below to access Affirm Payments.
STEP 1 - Check Out As Guest
From your Shopping Cart page, click on Checkout as shown below.
Then on the Shop Pay window, scroll to the bottom and click Checkout as Guest as shown below.
STEP 2 - Confirm Shipment Address
Enter your shipment address and email address, then click on Continue To Shipping as shown below.
STEP 3 - Continue To Payment
Click on the Continue To Payment button as shown below.
STEP 4 - Select Affirm Financing
You should now see Affirm listed as a Payment Provider. Simply select Affirm as shown below and click on Complete Order.
If you still cannot access Affirm as a Payment Provider when checking out, please Contact Us at 1 (888) 333-9469 or Chat With Usand we are happy to help you!