I've been searching for an affordable, light-weight e-bike for a couple of years. I'm a short (5 foot) female and just can't handle some of the larger, heavier bikes. This bike is perfect for a petite woman. The packaging was sturdy, no damage to the bike and all parts were included, even a sturdy bike lock. It is 90 percent assembled so it took my husband (ha, he's the engineer) only an hour to complete the assembly. I charged the battery overnight and I was ready to go the next day. Turn on the battery and pedal to get going. Then, engage the throttle and you're off. It's actually fast so I do recommend a helmet. I live in a small beach town so I will be able to ride it everywhere and leave the car in the garage. AND best of all, the price!